Synergy Associates FAQs: Your Guide to HPE Renew and Dell Outlet Recertified Products

HPE Renew FAQ  | Dell Recertified Q&A

Q: Who is Synergy Associates?

A: Synergy Associates, LLC, has been a leading distributor of the best compute products to authorized channel partners since 1998. It originated from G.E. Capital I.T. Solutions and expanded its product line from Hewlett Packard Enterprise to include Microsoft and Dell EMC in 2018.

Q: What are some of the awards and recognitions Synergy Associates has received?

A: Synergy Associates has earned several recognitions and awards from manufacturers, including the prestigious “Most Valuable Partner” title from HPE on multiple occasions.

Q: Where is Synergy Associate's headquarters?

A: Synergy operates from a state-of-the-art distribution facility in the western suburbs of Minneapolis, where it has a dedicated tech lab staffed with certified technicians, along with sales and supply chain teams. Here, they rigorously test, configure, and stock products for immediate shipment.

Q: How can I contact Synergy Associates?

A: Synergy Associates can be contacted through different emails for specific inquiries:

HPE inquiries at, Dell Technologies inquiries at, Aruba inquiries at, and HPE Parts inquiries at For Accounting, Service & Support, and Marketing & Events, you can reach them at,, and, respectively.

Q: How does Synergy Associates' same-day shipping policy work?

A: Synergy Associates’ same-day shipping policy is designed to deliver products quickly and efficiently. Orders placed and processed before 4:30 PM Central Time on a business day are shipped out on the same day. This ensures your IT equipment reaches you as quickly as possible, reducing downtime and enabling faster deployment.

Q: How many products has Synergy Associates shipped?

A: Synergy Associates has shipped over 1.3 million shipments of HPE Renew, HPE Parts and Dell Recertified to customers in the Americas and the Caribbean.

Q: What is Configure-to-Order (CTO) build?

A: Configure-to-Order (CTO) is a process that allows customers to select specific components or features to be included in the product they are purchasing. This means the product is assembled and configured according to the customer’s unique requirements. This approach is often used in the IT industry, where servers, storage, and networking equipment can be customized with different types of memory, storage, processors, and other features.

Synergy Associates offers custom configuration of HPE and Dell servers, which means that you can order servers that are tailored to your customers’ specific needs. With CTO services, we can add or remove components based on our requirements, which will help you save money by not purchasing unnecessary features. This flexibility ensures that your organization receives servers that are customized to meet your specific needs and requirements, which ultimately leads to better performance, reliability, and cost-effectiveness.

Q: What is the difference between Refurbished vs. Recertified Products from Dell and HPE?

Q: What is the HPE Renew program?

A: The HPE Renew program is a global initiative by Hewlett Packard Enterprise that offers certified remanufactured and refurbished HPE products at a lower cost compared to buying new equipment. These products undergo a comprehensive remanufacturing and testing process, restoring them to meet HPE certified standards.

Q: What is the warranty coverage for HPE Renew products?

A: HPE Renew products benefit from a full factory warranty, starting from the purchase date. This offers the same service and support as new items.

Q: What is the HPE ProLiant server?

A: ProLiant is a brand of server computers that was originally developed and marketed by Compaq and currently marketed by Hewlett Packard Enterprise (HPE). After Compaq merged with Hewlett-Packard (HP), HP retired its NetServer brand in favor of the ProLiant brand.

HPE ProLiant servers are designed for various workloads and come with intelligent management features, offering excellent performance, efficiency, and security. HPE ProLiant servers offer various benefits including improved performance, enhanced security, and operational efficiency. They also come with HPE’s integrated management system, allowing for easy setup, monitoring, and maintenance of your servers.

Q: How does HPE Renew and Dell Recertified fit into the overall offering provided by Synergy Associates?

A: The HPE Renew and Dell Recertified – Outlet Enterprise Programs complement new product sales by offering an extensive portfolio of quality server, storage, and networking products that are fully remanufactured by the OEM and backed by the original same-as-new factory warranty, service, and support options.

Q: What are the benefits of purchasing HPE Renew and Dell Recertified products from Synergy Associates?

A: Purchasing HPE Renew and Dell Recertified products from Synergy Associates allows partners and authorized resellers to offer these products at a competitive price while still maintaining a healthy profit margin. Additionally, Synergy Associates offers faster order fulfillment and deployment than others, including Dell Outlet, due to their vast inventory and expertise in configure-to-order (CTO) builds.

Q: Can you mix new and remanufactured parts? If so, what happens to the warranty?

A: HPE Renew and Dell Recertified programs offer a unique opportunity to build a sustainable and budget-friendly IT infrastructure. It allows you to combine remanufactured products with new ones in a single configuration, a concept known as “Mix and Match”. This approach is unique in the IT industry and is a practical application of sustainability principles.

To illustrate, let’s say you’re building a server. With the OEMs from Synergy’s programs, you can choose to incorporate both new and remanufactured parts into your server build. For instance, you might opt for a new server chassis but decide to use a remanufactured processor and memory modules. Plus the warranty is the same identical-to-new from the OEM.

Q: Is Aruba part of HPE Renew?

A: Yes, and Synergy Associates carries HPE Aruba switches, access points, controllers and accessories.

Q: What products are included in the HPE Renew portfolio offered by Synergy Associates?

A: As an authorized distributor, Synergy Associates offers a wide range of HPE Renew products, including Enterprise Servers, Enterprise and Commercial Storage, ProLiant Servers and Options, and Networking Products.

Synergy Associates is a Tier-One authorized HPE Distributor for compute; ProLiant Servers for vSAN, hyperconverged, dHCI; Aruba Networking wireless and switches; Storage e.g., HDD, SSD, MSA; Excess new and End of Life (EOL). Our line card is here

Q: What countries in Latin America do you currently ship to?

A: Synergy Associates is a Platinum Level distribution partner authorized by HPE to distribute genuine parts in Central America, Mexico, Latin America and the Caribbean, including Argentina, Bahamas, Bolivia, Chile, Colombia, Ecuador, Mexico, Paraguay, Peru and Venezuela.

Q: Where is Synergy authorized to distribute Dell and HPE?

A: Please reference our distribution map, which is updated as our distribution opportunities grow.

Q: What are the advantages of buying a Dell outlet server from Synergy Associates?

A: There are several reasons why you should recommend a Dell outlet server from Synergy Associates:

  1. Cost savings: Synergy Associates offers Dell outlet servers at a discounted price of up to 80% off MSRP. This is an excellent way to save money on your IT infrastructure without sacrificing performance.
  2. Factory warranty: All Dell outlet servers sold by Synergy Associates are backed by a 5-year Dell EMC factory warranty. This means you can have peace of mind knowing that your equipment is protected and can be serviced in case of any defects.
  3. Custom configuration: Synergy Associates provides free custom configuration (CTO-build) for Dell outlet servers, allowing you to tailor your server to your specific needs and requirements.
  4. Fast shipping: Synergy Associates offers same-day shipping on Dell outlet servers, so you can get your equipment up and running as quickly as possible.
  5. Experience: With 20-years of channel experience, Synergy Associates has a proven track record of helping customers select, configure, and deliver the right IT products to maximize value for their infrastructure.

In summary, buying a Dell outlet server from Synergy Associates offers significant cost savings, a factory warranty, customized configurations, fast shipping, and the benefit of working with an experienced IT partner.

Q: What is the Dell EMC PowerEdge Rack and Tower Server?

A: The Dell EMC PowerEdge Rack and Tower Server are enterprise-grade servers designed to drive business success. They offer innovative designs to simplify IT operations and deliver exceptional performance, reliability, and security. Synergy Associates offers Dell EMC PowerEdge Rack and Tower Servers to meet the specific requirements of your business.

Q: What was Synergy's relationship with Dell?

A: Synergy Associates became the distribution partner for Dell Outlet’s Recertified program when Dell launched its new partner program in 2017. This partnership allowed Synergy to expand its enterprise compute portfolio to include blades, servers, and storage. All products are recertified at the Dell factory and are covered by the same award-winning Dell ProSupport. Our line card is here

Q: What benefits does quoting and selling from Synergy and the Dell Outlet Recertified program offer?

A: The Dell Outlet Recertified program provides high-quality, remanufactured Dell products at significantly reduced prices. These products offer the same performance and reliability as new products and carry the same warranty. Plus, they contribute to environmental sustainability by extending the life cycle of IT equipment.

Q: What are the benefits of purchasing a recertified Dell server?

A: Purchasing a recertified Dell server offers significant cost savings compared to a new server without compromising on quality or performance. It promotes sustainability by extending the product lifecycle, thus reducing e-waste. It also provides access to a wide range of server options and expert support, ensuring that you get Dell Outlet Enterprise Certified products tailored to your specific requirements. Their expert team works closely with you to understand your business needs and devise solutions that best meet your goals.

Q: What is the warranty on Dell Outlet Recertified products?

A: The warranty on Dell Outlet Recertified products is identical to that on new products. It starts from the date of purchase, refreshing the entire original warranty period. For more information, see warranty and ProSupport

Q: What types of products are offered through Dell Recertified at Synergy Associates?

A: The Dell Outlet Recertified program offers a wide variety of products including Dell EMC PowerEdge Rack Servers, Dell EMC PowerEdge Tower Servers, Dell EMC Storage, and Dell Networking. Here’s our line card.

Q: What are Certified HPE Genuine Replacement Parts?

A: HPE Certified Genuine Replacement Parts are Field Replaceable Units (FRUs) available for channel sale. These Limited Distribution products are available NEW and Factory Sealed even when the Option Kit has been discontinued.

Q: What is the role of Synergy Associates in the distribution of Genuine HPE Parts?

A: Synergy Associates is a Platinum Level distribution partner authorized by HPE to distribute Genuine HPE replacement parts. These are authentic components certified by HPE, ensuring quality, compatibility, and reliability for HPE systems.

Q: Why should I partner with Synergy Associates?

A: As a leading Dell and HPE distributor, Synergy Associates takes pride in its expertise, exceptional service, and commitment to quality. Whether you’re an existing customer or new to Synergy, they are dedicated to delivering the best solutions for your enterprise compute needs.

Q: What benefits does partnering with an authorized distributor like Synergy Associates bring?

A: Purchasing from Synergy Associates offers significant cost savings compared to a new server without compromising on quality or performance. It promotes sustainability by extending the product lifecycle, thus reducing e-waste. It also provides access to a wide range of server options and expert support, ensuring that you get quality products tailored to your specific requirements. Our expert team works closely with you to understand your business needs and devise solutions that best meet your customer’s goals.

Partnering with us as a distributor not only offers immediate benefits but also paves the way for a valuable, long-term relationship. You’ll gain a trusted ally for all your future hardware purchases.

Q: As an authorized reseller partner, am I compensated for selling products through Synergy Associates?

A: Yes, all products sold through Synergy Associates contribute to quota retirement, and compensation is based upon the same criteria as is extended to new product sales.

Q: How can my customers benefit from the HPE Pointnext Tech Care service?

A: HPE Pointnext Tech Care is a service by HPE to provide reliable, fast issue resolution, and performance optimization for businesses. By choosing this service, your customers  gain access to HPE’s experts, insights, and experience in technology, industry, and process, enabling your IT team to address issues before they impact your customer’s business.

Q: What's the value proposition for HPE and Dell products from Synergy Associates and what's the best strategy to pitch these to our customers?

A: HPE and Dell remanufactured products offer a high-quality, fully warranted solution at a low cost, making them an attractive option for customers with lean IT budgets. Synergy Associates, as an authorized distributor, can help customers who do not require the latest technology, need to maintain or extend a proven, stable environment, have specific hardware requirements that cannot be met by new products, or need a product that is out of stock or constrained. They are also a cost-effective option for training and customer demo rooms, and software testing.

Q: What industries leverage the benefits from your programs?

A: We have shipped over one million shipments to vertical markets: Healthcare and Financial markets, Ranked hospitals and medical institutions, Banks, finance and wealth management institutions, Manufacturing, Aerospace, Machining, Logistics, Transportation and trucking, Transit authorities, SLED and Public Sector.

Q: What added value does Synergy Associates provide to its customers?

A: Synergy Associates offers its customers enhanced value in a competitive market. They provide current generation enterprise compute solutions to meet their customers’ evolving needs, empowering them to thrive in the ever-changing business landscape.

Q: What questions should you be asking your customers to begin a dialog that includes HPE Renew or Dell Recertified?

A: Great question! You can ask your customers if they are asking for aggressive discounts, need to upgrade or expand an existing environment, need a low-cost solution with original same-as-new warranty, are trying to mirror or build upon an existing environment, are there constraints on new equipment, or are they competing against an unauthorized channel source. Synergy Associates, as an authorized distributor, can help address these needs with their requirements. We’re happy to join any sales call to help articulate value.

Q: I'm an authorized partner reseller, how are these programs going to help me make sales quota?

A: Partnering with Synergy Associates can help you meet your sales quota by providing access to a wide range of high-quality HPE and Dell products, including those from the HPE Renew and Dell Outlet Recertified programs. These products are offered at competitive prices, which can help attract more customers. Additionally, Synergy Associates’ expertise and support can help you close deals more effectively. Their fast order processing and same-day shipping can also lead to higher customer satisfaction, potentially leading to repeat business and referrals.

Q: Are you on ChannelOnline as a supplier?

A: Yes, Synergy Associates is a supplier on ChannelOnline. Our catalog of HPE Renew, Aruba Renew, and Dell Recertified products is available on ChannelOnline for subscribers. For any questions related to Synergy Associates on ChannelOnline, you may contact us at or call us at (888) 763-9920.

Q: Where may I find FAQs for credit and financing at Synergy?